Terms & Conditions

Greenfield Property Maintenance, Terms & Conditions

(Version 1.0. Updated 9/4/20)

Definitions
‘I’, ‘Me’, ‘Neil Greenfield’, Greenfield Property Maintenance’ – Terms used to describe the authorised and appointed representative of Greenfield Property Maintenance.
‘You’, ‘Your’, ‘Customer’ – Terms used to describe the party engaging ‘me’ in a monetary exchange for services provided.

1) Deposits

i. For work totalling under £500.00 total, the invoice total will be billed in one go, before work starts. It remains the discretion of Neil Greenfield as to when this invoice is paid although all invoices have a 7 day payment term from the date of issue.

ii. For work totalling from £500.01 to £1,500.00 the total balance will be split into two invoices. 50% will be due in advance while the remaining 50% will be due once the work has been signed off as satisfactory and within 7 days of said event.

iii. For work totalling from £1,500.01 – £3,000.00 the total balance will be split into three invoices. 33.3% will be due in advance, 33.3% will be due halfway through the timeline of scheduled days, so for four weeks work, this amount will be due at the end of week two, while the remaining 33.3% due once the work has been signed off as satisfactory and within 7 days of said event.

iv. For work from £3,000.01 and above, a custom payment schedule will be created and agreed by all parties, prior to any work commencing.

v. Under no circumstances will work begin when a required deposit has not been made and you could lose your booked day(s) in the diary as a result of late payment.

2) Cancellations & Refunds

i. Cancellations naturally happen and in most cases cannot be avoided. We will always discuss the situation but please be aware when a booking is cancelled I cannot always schedule work in to fill the gap, meaning I earn less for that week. Normally work can be rescheduled and a refund is not required. All cancellations need to be made directly with Neil Greenfield via telephone only, prior to 48 hours of the proposed work schedule.

ii. For work totalling £150.00 and under, no matter when the work is cancelled, even inside the 48 hour cancellation window, a 100% refund will be provided although this excludes any parts and materials that have been purchased in advance specifically for this work. Receipts will be provided.

iii. For work totalling £500.00 and under, and assuming the work is cancelled 48 hours in advance, a 100% refund shall be provided although this excludes any parts and materials that have been purchased in advance specifically for this work. Receipts will be provided. Cancellations inside the 48 hour window will be subject to a £50.00 fee, with any remaining balance returned in full. Neil Greenfield reserves the right to waive this fee at his discretion.

iv. For work totalling £500.01 to £1,500.00 and assuming the work is cancelled 48 hours in advance, a 90% refund shall be provided although this excludes any parts and materials that have been purchased in advance specifically for this work. Receipts will be provided. Cancellations inside the 48 hour window will be subject to a £250.00 fee PLUS any parts and materials that have been purchased in advance specifically for this work. Receipts will be provided, with any remaining balance returned in full. Neil Greenfield reserves the right to waive this fee at his discretion.

v. For work totalling from £1,500.01 – £3,000.00 and assuming the work is cancelled 48 hours in advance, a 75% refund shall be provided although this excludes any parts and materials that have been purchased in advance specifically for this work. Receipts will be provided. Cancellations inside the 48 hour window will be subject to a £250.00 fee PLUS any parts and materials that have been purchased in advance specifically for this work. Receipts will be provided, with any remaining balance returned in full. Neil Greenfield reserves the right to waive this fee at his discretion.

vi. For work from £3,000.01 and above, and assuming the work is cancelled 48 hours in advance, a 75% refund shall be provided although this excludes any parts and materials that have been purchased in advance specifically for this work. Receipts will be provided. Cancellations inside the 48 hour window will be subject to a £500.00 fee PLUS any parts and materials that have been purchased in advance specifically for this work. Receipts will be provided, with any remaining balance returned in full. Neil Greenfield reserves the right to waive this fee at his discretion.

3) Quality of Work

During the quotation stage two options are always provided to determine the quality of work to be provided.

i. OPTION 1 – This option will always be cheaper than OPTION 2 and the work will be completed to ‘a safe and satisfactory level’. This option is designed for rental properties with a high turnover of tenants and where problems are typically caused by tenants and where damage may be created once more. This work does not typically end with a ‘perfect’ finish although I always attempt such.

ii. OPTION 2 – This option will always be more expensive than OPTION 1 and the work will be completed to ‘a near to perfect finish’. In the event that work is completed to the best of my ability and the customer is still not happy with the final result, a discussion will be had to determine the best way to proceed with the option of sub contracting the work to be rectified at my own expense.

iii. In the event that the quality of work upon completion cannot be agreed upon, any final payment will be paused for 14 days while a discussion between parties is had. If the customer does not respond to discussion within this period, the final balance will be due and passed to a collections team which may affect your credit rating.

4) Damage to Customer Goods, Property & People

i. Greenfield Property Maintenance is fully insured and a certificate of insurance can be provided upon request. Should such a claim be required in the event of an accident that is deemed and agreed the sole fault of Greenfield Property Maintenance, I shall follow the claims procedure with the relevant insurer.

5) Your Data (GDPR)

i. I keep several records that hold your data. The data I hold is as follows; Your first name, your family name, your address, your email address, your contact phone number(s), the address of the property where work is to be carried out, your tenants first name, your tenants family name, your tenants phone number(s), details of the work to be completed, photographic evidence of damage and work completed (before and after). This website may also use cookies to help identify your website preferences and for web analytics and statistical reporting.

ii. You may request at any time for all your own records, and only your own, to be shown to you without question or exception. This data will be sent to you in the form of screenshots typically although other formats may be needed depending on their origin.

iii. You may request at any time for all your own records, and only your own, to be deleted without question. The exception to this is when there is a financial dispute and monies outstanding, including when in the middle of work in progress. In the event of this data being deleted I will be unable to provide any backdated evidence to previous work.

iv. All data is held directly with me and the software and technology platforms I use, namely a PC, a telephone, hand-signed forms and an iPad.

v. Data is shared with other companies in the following way; Google Drive stores my documents and photos, Xero Accounting Software store details of my financial records, Grasso Parker Green Accountants (Milton Keynes) store details of my financial records, Google Gmail stores my email.

6) Changes To These Terms

i. I reserve the right to change these Terms and Conditions at my discretion.

ii. If you have work booked for the future, you will be notified and required to agree to these new terms in order for work to proceed.

iii. If you have work currently in progress, our agreement will be bound by the old terms agreed, with any new work requiring your agreement to the new terms.

iv. Any active and ongoing disputes will also be bound by the old terms agreed.

 

Have I missed anything? Feel free to have a discussion with myself should they leave any doubt.