Version 2.2.1, updated 17th November 2022
‘I’, ‘We’, ‘Me’, ‘My’, ‘Our’, ‘Neil Greenfield’, Greenfield & Sons Property Services’– Terms used to describe the authorised and appointed representative of Mr Neil Greenfield T/a Greenfield & Sons Property Services.
‘You’, ‘Your’, ‘Customer’ – Terms used to describe the party engaging ‘me’ in a monetary exchange for services provided.
Section 1: Deposits
Deposits are always a point of contention in the building market. Customers are concerned a tradesman will run off with their money while tradesmen carry the full risk of buying materials up front and not being paid for work fully completed and having to manage cash flow more effectively. As I know we have no intention of running off with your money, securing a deposit for all projects eliminates what represents quite a formidable risk to ourselves. Those deposits are as follows;
Section 2: Cancellations & Refunds
Cancellations naturally happen and in most cases cannot be avoided. We will always seek to discuss the situation but please be aware when a booking is cancelled I cannot always schedule work in to fill the gap, meaning a loss of income. Normally work can be simply be rescheduled and a refund is not required but should a full cancellation be required, the following rules will apply;
How far in advance was the work cancelled? % of deposit penalty
9 Working Days – 10% (of the paid deposit amount)
8 Working Days – 20% (of the paid deposit amount)
7 Working Days – 30% (of the paid deposit amount)
6 Working Days – 40% (of the paid deposit amount)
5 Working Days – 50% (of the paid deposit amount)
4 Working Days – 60% (of the paid deposit amount)
3 Working Days – 70% (of the paid deposit amount)
2 Working Days – 80% (of the paid deposit amount)
1 Working Day – 90% (of the paid deposit amount)
0 Working Day – 100% (of the paid deposit amount)
So for example, a deposit of £1000.00 cancelled 6 working days before work is due to commence will be subject to a 40% cancellation fee and £600.00 will be returned minus the additional costs of any parts, materials, equipment, deposits already purchased and/or arranged.
Section 3: Quality of Work
A classic example of this is a landlord requesting a ‘cost effective and fast’ fix versus a homeowner requesting the same work, paying twice as much with work taking twice as long to complete. Naturally the quality of the completed finish will not be the same in both cases. If you have any concerns regarding the quality of our work, please don’t hesitate to discuss your desired level of finish during the quotation stage otherwise it shall be assumed that you require a ‘very good’ standard with a relative cost and timescale.
Just to add some humanity for the horribly necessary term above, we are good at what we do. Our finish is almost always above a customer’s expectation and we often lose money in time as we go above and beyond to achieve a finish and result we are happy with. If your expectation is even higher than that which we provide and you’re not willing to pay the premium for a near-as-perfect finish then frankly you’re being unreasonable!
Section 4: Damage to Customer Goods, Property & People
Greenfield & Sons Property Services is fully insured up to £1,000,000 GBP and a certificate of public liability insurance can be provided upon request. In the unfortunate event that such a claim should be required and that is deemed and agreed the sole fault of Greenfield & Sons Property Services, we shall follow the claims procedure with the relevant insurer and be bound by their terms.
Section 5: Project Costs vs Time and Materials
In all cases unless specifically requested and discussed with Neil Greenfield, all quotes and invoices for work are based on a project completion basis and not time and materials. If we have quoted an amount, the scope of that project shall be described on the quote and invoice. Our quotes and invoices do not stipulate the time it takes to complete the work although a guideline is usually discussed. This project cost approach has the following impact(s);
Section 6: Changes To These Terms